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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/30/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Dodge Intrepid. Overall my experience was positive. I took the car to the service center because the car was running hot. The car was at the service center for three weeks before I got it back. All the work that was done was covered under warranty, but I got a receipt back. I have to take the car in in the morning because the brakes have to be replaced. The staff treated me great.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Mike was the salesperson that helped me select my vehicle, and the vehicle that I selected was in somewhat good shape when I received it. It took a couple of hours for me to be approved for the vehicle, and I hear a rattling sound coming from the front end. The staff treated me very well, and overall I would rate this experience positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2000 Dodge Durango. I had my vehicle in for an oil change, and also to have them take a look at a few other issues I have been having, including a high idle in my engine and some squeaking in my brakes. The service was don quickly for me. My vehicle is still under warrenty, and I recieved all the paperwork documenting the service. The vehicle is running ok today, but I have to take it back in for some more work in the morning. The staff is excellent, and all in all I would consider my experience with JD Byrider as positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2002 OLDSMOBILE Alero. I had my window serviced, because it would not roll up or down, and was stuck in the down position. The service was done quickly for me, and I receieved all the paperwork from the service as my car was still under warrenty. The staff was excellent, and my car is doing fine today. All in all, I would consider my experience with JD Byrider as positive.

     

    11/19/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE Intrigue. My overall experience was positive. I brought my car in so they could replace a hose, replae a motor mount and to get an oil change. I did get my car serviced in one day. I was not charged and I did get a receipt. I currently have no problems now. The staff overall were wonderful.

     

    11/19/2008

     
    Positive Comment

    I own a 1999 Ford Explorer. I bought my car from the salesperson who sits to the right. They were good at assisting me. The car was clean when I received it. They have to fix the a/c and dash lights. I was approved the same day. Overall my experience was positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Malibu. John was my salesperson. He was very nice when helping me buy a car. It was clean and in good condition when I received it. The car is doing fine today. I was approved the same day. Overall I had a positive experience.

     

    11/19/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 Ford Explorer. Overall my experience was neutral, because it seems like they sold me a car that still needed worked on. My salesperson was Steve, and he provided excellent customer service. The vehicle was dirty when I got it, and I was approved the next day. Currently, I am having problems with the transmission.

     

    11/19/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2002 CHEVROLET Cavalier. I took the car to the service center because I was suppose to get a tune up. I got the car right back. I didnt have to pay anything because they didnt do it, but I got a receipt back. I was having trouble starting it and they didnt do anything about it. The staff treated me good. Overall my experience was neutral because they didnt fix the problems.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 OLDSMOBILE Alero. My experience was positive. I took my car to the service center for an oil change, which was done in about a half an hour. I paid a fair price for the work, and I was given some paperwork for it. The service staff was alright, and my car is running just fine at this time.

     

    11/19/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. Overall, my experience was positive. I brought the car in because the heat wasn`t working. It was serviced in a few days, and I did not have to pay because this was the second time it was serviced for the same problem. I was given a receipt, and the customer service was good. I love them..they are beautiful in there. The car is making some noise and someone looked at it today. They said the screws weren`t tight so that is just a minor problem. Other than that there are no other problems with my car now.

     

    11/19/2008

     
    Positive Comment

    I own a 1998 Ford Explorer. Overall my experience was positive. I had an oil change, and my vehicle was in the shop for about 45 minutes. My service bill was fair, and I received paperwork. I currently do not have any problems with my vehicle, and the staff did a good job during the service of my vehcle.

     

    11/19/2008

     
    Positive Comment

    I own a 2002 Dodge Stratus. My overall experience was positive. My vehicle was clean inside and in a good running condiiton when I first got it. I do not have any problems with it now. CB was my salesperson and he was a really great guy. I was approved for my car the same day.

     

    11/19/2008

     
    Positive Comment

    I own a 2000 GMC Envoy. Overall my experience was positive. My salesperson was Shawn, and he provided great customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    11/19/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2004 Ford Taurus. I bought my car from Jason, and he was good. I was approved for the car that same day. The car was nice and clean when I bought it, but the cd player doesnt work and the starter doesnt want to work. Overall my experience was neutral because the problems with the car.

     

    11/19/2008

     
           

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