Welcome to the J.D. Byrider feedback site.

But did we help this JD Byrider Customer with their problem ? I own a 1999 GMC Jimmy. I had my vehicle serviced because the window is having issues being stuck in the down position, and I need a new motor for the automatic window. The service initially was done quickly, but I am waiting to have the part serviced, as the labor and part are not covered under my warrenty. I have recieved all the paperwork for the estimate and the work that has been done. The staff was good as always, and my vehicle is doing fine, although some mintor issues with the bearing are starting to become a problem. All in all, I would consider my experience with JD Byrider as neutral, mainly becuase of the issues I have been having with my vehicle.

11/19/2008

But did we help this JD Byrider Customer with their problem ? I own a 1999 Pontiac Bonneville. I took in my car for an oil change. The work didn`t take long. The work was covered and I did get paperwork. The car is doing fine but there is a problem with the tire maybe the ball joint. The staff was fine. My experience was neutral because they have been good but I`m worried about whether or not I made the right choice purchasing this car.

11/19/2008

I own a 2000 Mercury Grand Marq. I had my vehicle in for a routine oil change, and the service was done very quick for me. My vehicle is still under warrenty, and I recieved all the paperwork for the services. My vehicle is running great today, however when I run the defrost setting there is a strange noise, but I have an appointment to have it looked at tommorow! The staff at my dealershop are great; they treat us like family, and are excited to see us everytime we come in! All in all, I would consider my experience with JD Byrider as positive, so much in fact, I referred my brother, and he bought a vehicle as well!

11/19/2008

I own a 2000 Ford Taurus. Overall my experience was positive. My transmisson went bad, and my vehicle was in the shop for about three days. I currently do not have any problems with my vehicle, and the staff did a good job during the service of my vehicle. My vehicle was under warranty, and I received paperwork.

11/19/2008

I own a 2003 Ford Taurus. Overall my experience was very positive. I brought my vehicle in because it broke down on the side of the road and I got it back that same day. The price I paid was fair and I got a receipt. The staff did a great job with everything. The vehicle broke down again recently.

11/19/2008

I own a 2000 SATURN LS1. Overall my experience was positive. I worked with a black haired male and he did a good job working with me. The vehicle was clean and in good condition when I bought it and I was approved the first day I walked in. I have not had a single problem with the vehicle since I drove it off the lot.

11/19/2008

I own a 2000 CHEVROLET Monte Carl. I brought it in because it kept cutting off, and there was some work done from before on the brakes, but it was still doing it. It was there overnight and the service was covered. I did get a receipt but the engine light is still coming up again. I did talk to them manager about it, I just haven`t had the chance to go back in yet. The girls there were great, and the experience there was positive.

11/19/2008

But did we help this JD Byrider Customer with their problem ? I own a 2008 Ford Taurus. Overall, my experience was neutral because it was just okay. I brought the car in for an oil change and it was quickly serviced. I paid $10 and the customer service was alright. There are no problems with my car now.

11/19/2008

I own a 2000 CHEVROLET Blazer. My experience was positive. I took my truck to the service center for an oil change, which was done in about 45 minutes. I paid five dollars for the work, and I was given some paperwork for it. The service staff was very good to me, and my truck is running alright now.

11/19/2008

I own a 2000 Buick Century. I took my car into the shop because the check engine light came on and it stayed on. They had my car in the shop for about three hours and the staff members treated me good while I was there. The work done was under warranty and I did get paperwork with it. Today my car is running good for me and I have no problems with it. Overall my experience was positive.

11/19/2008

I own a 1998 OLDSMOBILE Intrigue. I brought it in because the power steering pump was out. It was there for a day and the serivce was covered. I did get a receipt but the engine light is on, and the brakes are messing up. I haven`t talked to them about it yet. The staff there was very helpfull and the experience was positive.

11/19/2008

I own a 2002 Pontiac Montana. I brought my car in for an oil change. It took about an hour to complete. It was covered under warranty. I received paperwork for the service. The customer service was great. Currently the check engine light is on in the car. Overall my experience was positive.

11/19/2008

I own a 1999 Pontiac Grand Am. Overall my experience was positive. My salesperson was Ramon, and he provided incredible customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. My vehicle was recently involved in a hit and run accident, and it has been stalling lately. Also the heat is not working properly, but I am not sure if those problems are due to the accident or not.

11/19/2008

I own a 2003 Ford Windstar. My salesperson was Travis and he was nice. The car was clean and in good running condition when I bought it. Currently it makes a noise when the gears are changing. I was not approved the same day. I had to come back the next day. Overall my experience was positive.

11/19/2008

I own a 1999 OLDSMOBILE Cutlass. I took in my car for what I was told was a free tune up. While waiting on the car I was informed that there would be charged over a hundred dollars for work on the car. I thought I would get the tune up before the winter and I had been driving it a while. Raymond setup the appointment for me on Nov 3 and said the work would be free. I ended up wasting my time off because he told me it would be free and I didn`t have the money to pay for the work done. I sat and waited for an hour and a half to be told there was a charge. The car is leaking oil it seems because there is oil in my driveway and I`m the only one using it. The car makes a knocking noise which I don`t know what is causing it. I didn`t get paperwork. The staff is nice and everyone has a nice attitude. It is just when you make an appointment it should be spelled out and you shouldn`t leave the customer guessing. They should make it clear cut, If we find something wrong then the tune up is free. I was upset because it was a waste of my time. My time is valuable. And I had to show up in between 8 and 9. They will get you in and out and everyone is pretty good. I do notice alot of banter about certain customers in front of other customers and I work in customer service and I know that isn`t right. My experience was positive overall with the dealership.

11/19/2008