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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/30/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Pontiac Grand Prix. Overall my experience was positive. My sales person was Ryan and he did a top notch job selling me the car. I got approved for the car that same day. When I got my car it was in good running condition and it was nice and clean for me to. Today my car is running really good for me and I see no problems with it.

     

    11/19/2008

     
    Positive Comment

    I own a 2003 Ford Focus. Overall my experience was positive. I had to bring my vehicle in for an oil change and it took 20 minutes. I got a receipt and the service was covered under warranty. The staff did a great job with me. I have not had any other problems with vehicle.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. Kevin was the name of the salesperson who worked withe me and he was great. The vehicle was in good condition and clean when I bought it and I was approved the first day I came in. I have not ha any problems with the vehicle at all. Overall my experience was positive. This is the best dealership I have ever been to.

     

    11/19/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. The vehicle was recently brought the vehicle in for an oil change, and it didnt take very long for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was good, and the mold around the windshield needs to be serviced. Overall I would rate this experience positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 Buick Century. Overall my experience was positive. I brought my vehicle in because all the service lights were on, the transmission needed worked on, and I wanted a full tune up. They changed one spark plug and a wheel bearing, and that was it. They did not work on the problems with the service lights, and they did not do a tune up. They had it for 3 days, and that was all of the work that they did. If I bring my vehicle in and tell them I want a full tune up, I expect to get a full tune up. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me fine, but they just did not do the work I requested. Currently I still have the check engine, ABS, low coolant, and tire pressure lights on.

     

    11/19/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. I brought my car in to get the oil cap replaced, the window fixed, and there was a noise in the engine. The service was completed quickly. It was under warranty, and I received a receipt. The staff were good. The car still has a noise coming from the engine. Overall my experience was positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. My experience was positive. I took my car to the service center for an oil change, which was quickly done while I waited. I paid a fair price for the work, and I was given some paperwork for it. I didn`t have any problems with the service staff, and my car is running alright now.

     

    11/19/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Cavalier. Overall, my experience was positive. I brought the car in because of a problem with the compressor in the air conditioner or hte clutch needed replaced. It was quickly serviced, and I did not have to pay because of the warranty. I was given a receipt, and the customer service was good. They always treat me really well and I have no problems with those people. There are no problems with my car now.

     

    11/19/2008

     
    Positive Comment

    I own a 2000 Jeep Cherokee. My car was in for the breaks. They had my car for the day. The service was under warranty. They did not give me any paper work. The employees were very nice. My breaks are still squeeking. My overall experience was positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Monte Carl. Overall my experience has been positive. I brought my vehicle in because they told me that anitfreeze got into my starter and thats what was causing it not to start. I thought that the service was completed quick. I had to pay $25 for the service, but I thought I had warranty on it. I did recieve a reciept for the service. The vehicle is doing fine today. I thought the staff was good as far as customer service.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 Chrysler TC. The veicle was recently brought in for wheel alingment, oil change, and tire rod replacement, and it took one day for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was fine, and the alingment is still not straight now. Overall I would rate this experience positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2008 Dodge CARAVAN LE. Overall my experience was positive. I had to men that helped me that day and they were Bobby and Robby. They both were great as far as customer service. The car was in gra conditon when I purchased it. It was also clean. It did have a bigh white spot on it like some one was written on it but I got it off. The vehile is doing good today. I was approved in the same day that I came in.

     

    11/19/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. I had two salespeople. I do not remember much about them except that one was white and one was black. Their customer service was awesome. The car was clean and in good running condition when I purchased it. Currently the car is not having any problems. I was approved for the car the same day. Overall my experience was positive.

     

    11/19/2008

     
    Positive Comment

    I own a 2005 Dodge Caravan. I had a positive experience with the company. My salesperson`s name was Pete. He was good as far as customer service. The car was clean and in good condition when I received it. It is running good today. I was approved the same day.

     

    11/19/2008

     
    Positive Comment

    I own a 2002 Buick Park Avenu. I brought my car in because it was cutting off. It has been in the shop a week. It is under warranty. I have not gotten paperwork yet. The staff are good. My car is still in the shop. Overall, my experience was positive.

     

    11/19/2008

     
           

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